TERMS AND CONDITIONS

GootResorts.com

Welcome to gootresorts.com (“Website”, “Platform”, “we”, “our”, “us”). By accessing or using our website, services, or booking facilities, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our platform.

1. About GootResorts.com

GootResorts.com is an online platform that allows users to browse, compare, and book resorts, hotels, and hospitality services. We act as an intermediary between customers and accommodation providers.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding contracts

  • You will provide accurate and truthful information

3. Booking & Reservations

When you make a booking through GootResorts.com:

  • Your booking is subject to availability and confirmation by the hotel or resort.

  • You agree to provide valid personal and payment information.

  • A booking confirmation email or message constitutes acceptance.

  • Prices, taxes, and availability may change at any time before confirmation.

4. Payments

  • All payments are processed securely through approved payment gateways.

  • You authorize us to charge your selected payment method for the booking.

  • Any additional charges (resort fees, meals, damages, etc.) are payable directly to the hotel unless stated otherwise.

5. Cancellation, Modification & Refunds

Each hotel or resort has its own cancellation and refund policy.

  • These policies are displayed before booking.

  • GootResorts.com is not responsible for refunds denied by hotels due to their policies.

  • Refunds (if approved) will be processed to the original payment method within a reasonable time.

6. No-Show & Early Check-Out

If you fail to check in or leave early:

  • The hotel may charge full or partial booking fees.

  • No refunds will be provided unless allowed by the hotel’s policy.

7. Hotel Responsibilities

The resort or hotel is solely responsible for:

  • The quality of accommodation

  • Cleanliness, safety, and services

  • Fulfilling the booking

GootResorts.com is not liable for any loss, injury, accident, or dissatisfaction caused by the property.

8. User Conduct

You agree not to:

  • Use the site for fraudulent or illegal bookings

  • Submit false information

  • Attempt to hack, copy, or disrupt the website

  • Post fake or harmful reviews

We may suspend or terminate your account for violations.

9. Intellectual Property

All content on gootresorts.com including logos, images, designs, text, and software is owned by GootResorts.com and may not be copied or used without permission.

10. Limitation of Liability

GootResorts.com shall not be liable for:

  • Hotel overbooking

  • Service issues at properties

  • Lost items, theft, injury, or accidents

  • Travel delays, cancellations, or force majeure events

Our maximum liability is limited to the amount paid for the booking.

11. Force Majeure

We are not responsible for failure to perform due to events beyond our control, including natural disasters, pandemics, strikes, or government restrictions.

12. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you consent to our data practices.

13. Third-Party Services

We may link to or use third-party hotel systems, maps, or payment gateways. We are not responsible for their content or services.

14. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website means you accept the changes.